Refund policy

We do not accept returns, exchanges or cancellations. However, please contact us if you have any problems with your order or have any questions at rizcultshop@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

For lost claims, you would only be eligible for a full refund if the delivery courier confirms your order was lost. For standard deliveries that are not tracked, the delivery courier investigation process might take from a week up to 3 months depending on the location.